At BuyNesty, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You have 30 days from the date of delivery to request a return or refund.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (such as pet treats or food)
- Personal care items
- Items marked as “Final Sale”
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We will offer:
- A replacement at no extra cost, or
- A full refund, depending on the situation
Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed within 5–10 business days
- The amount will be credited to your original payment method
Order Cancellations
Orders can be canceled within 12 hours of placing the order.
After this period, your order may already be processed and cannot be canceled.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card provider
- Contact your bank (processing times may vary)
Contact Us
If you have any questions about returns or refunds, please contact us: